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The greater group completed the refurbishment of Australia and New Zealand Banking Group Limited’s (ANZ) Figtree Grove branch in collaboration with Lendlease, a Sydney-based multinational construction, property and infrastructure company. The brief for this retail design project was to refurbish the existing ANZ branch in the Figtree Grove Shopping Centre in New South Wales according to the bank’s latest branch design standards. The goal of bank branch refurbishment projects is to ensure each branch is consistent with the company’s overall visual guidelines, and to maintain the original design intent of expressing the ANZ brand identity. greater group provided end-to-end retail design services from concept design to final rollout details.
Project Location
Australia
Project Year
2020
Industry
Banking & Service
Project Requirements
The success of the ANZ brand relies on the ability to be presented in a unified manner that resonates with customers across all operating regions and its diverse cultures. At the core of the modern-day omnichannel banking experience is a customer-focused, interactive branch service that caters to all consumer demographics. The ANZ branch banking model is built on the premise of an uncomplicated retail space that will help customers effectively manage their finances anywhere and anytime.
This design strategy supports ANZ’s goal of creating efficient banking experiences through strong collaboration between staff and customers. For smaller branches like Figtree Grove in Australia, effective spatial planning is essential to maximize functionality. This approach ensures that even with a smaller footprint, each ANZ branch can provide top-quality products and services.
The result of the Figtree Grove refurbishment is a high-functioning space with dedicated customer support zones and a 24-hour lobby with smart ATMs. The branch design facilitates a professional yet warm and welcoming environment where customers can comfortably handle their finances with the support of tech innovation as well as on-site staff, all the while maintaining coherence with the overall ANZ brand identity and visual guidelines.2
Other ANZ Sites