Send us a brief overview and we'll be in touch within 24 hours
Download Our Creds Pack
Clearlab | 2021 | Healthcare | Design
The global contact lens specialist retailer, Clearlab, enlisted Greater Group to deliver a high-level design concept for an existing branch at The Centrepoint in Singapore’s retail hub, Orchard Road. As a leader in Singapore’s contact lens industry, Clearlab was presented with the opportunity to develop a destination store that provides the ultimate customer experience and service in the heart of the city’s retail district.
The project brief for the design and customer experience aspects was to establish a true reflection of the Clearlab brand by drawing inspiration from the products and creating an inspiring customer journey that appeals to the digitally native Gen Z and millennial customer demographic. The concept plays with elements of surprise, resulting in a final design that resembles a look and feel beyond the typical optometry shop to enhance the customer journey and inspire visitors to share their experiences online. Greater Group provided services for concept design, 3D-visualisation and schematic drawings.
Greater Group answered the project brief with a physical manifestation of the brand’s clear, light and transparent product ranges. The reimagined store concept is designed upon three zones: Inspire, Retail and Educate. The ‘Inspire’ zone aims to speak to customers’ imagination and create positive associations with the space through impactful brand signage, digital visual merchandise displays and an engaging Instagram photo area. The ‘Retail’ zone facilitates the first action points through multiple product galleries and an area for consultation as well as self selection. Lastly, the ‘Educate’ zone consists of the eye exam room along with an iPad station and coffee corner that invites customers to interact with their surroundings and feel at home while they wait for their exam appointment.
A centrally located consultant counter provides an area for a first point of interaction with visitors to learn customers’ needs and to gain product knowledge from the staff. Digital touch screens invite customers to self select and virtually try out different colour contact lenses. Facing customers as they enter the shop is a designated social wall that features a colour changing circle fixture mimicking the shape of lenses and pupils along with a call-to-action that encourages visitors to extend their experience beyond the store by sharing content on social media. This circular motif is repeated throughout the design in both the layout and features.
The store interior evokes transparency and light via the effective use of materials and lighting effects. The design experiments with the movement from blurred to clear visuals and colour migration to provide a connection to the result that customers experience when they wear the brand’s contact lenses. Distorted transparent materials such as ribbed glass are specified in the design, as well as illumination that provides a gradient in translucent materials, fading from light through to shadows and transitioning between white to soft blues and greens.
The wall in front of the existing doors provides a feature circular entry with LED lighting along with digital LED screen panels fixed to the angled wall. The concrete floor is also illuminated with coloured terrazzo highlights that coordinate with the range of colourful contact lenses on offer. Colour blocking is implemented in the curated product displays to organise categories while the brand’s colour highlights are integrated in the upholstery and the consultation counter. Finally, the coffee zone is furnished with low level ottomans and tables with the coffee machine tucked away in the alcove to elevate the multi-sensory customer experience through warmth, comfort and hospitality.
Clearlab is a manufacturer, provider and distributor of top quality soft contact lenses using a broad range of materials and modalities, including custom toric lenses with precise optics. Clearlab has been in business since 2001 and has expanded across Asia, Europe and America with warehouses and retail locations in Singapore, China, Malaysia, Japan, Spain and more. The brand is dedicated to developing a more natural visual support and ensuring independent practitioners are able to meet the needs of their patients with products that deliver ultimate comfort, clarity and value